Where you process personal information of third parties (your clients, prospects or contacts) through Mica, you act as the Responsible Party / Controller and Takat (Pty) Ltd ("MeetMica") acts as your Operator / Processor. Our Data Processing Agreement ("DPA") sets out the terms on which that processing takes place.
The DPA is available on request to any customer who needs one for their POPIA, GDPR or other regulatory record-keeping.
Request the DPAWhat the DPA covers
- Roles & instructions — formal designation of you as Responsible Party / Controller and MeetMica as Operator / Processor, with documented processing instructions.
- Confidentiality & staff obligations — confidentiality undertakings binding everyone who accesses personal information.
- Security measures — the technical and organisational controls described on our Security page, restated as contractual commitments.
- Sub-processors — engagement, notification and right-to-object terms, with the live list referenced from our sub-processors register.
- Data subject rights — how we assist you in responding to access, correction, deletion and objection requests.
- Personal information breaches — notification timelines and content aligned with POPIA s22 and GDPR Art. 33.
- Cross-border transfers — POPIA s72 transfer mechanisms and, for EEA/UK transfers, the EU Standard Contractual Clauses or UK International Data Transfer Agreement.
- Audit rights — how you can verify our compliance, including reliance on third-party audit reports where available.
- Return & deletion — what happens to personal information on termination of the Service.
Standards we align with
- POPIA (Protection of Personal Information Act, 2013) — including the Operator obligations in s20–22.
- GDPR Art. 28 — for processing of EU and UK personal data.
- EU Standard Contractual Clauses (2021) — Module 2 (Controller to Processor) for EEA cross-border transfers.
- UK International Data Transfer Agreement — for UK cross-border transfers.
How to get it
Email legal@meetmica.com with the legal name of your entity and the country of your principal place of business. We will return a counter-signed DPA within five business days. Enterprise customers receive the DPA as part of their master service agreement.
Contact
DPA requests: legal@meetmica.com
Privacy questions: privacy@meetmica.com
Security questions: security@meetmica.com
Postal: Takat (Pty) Ltd, REVIEW: registered address
MeetMica is a product of Takat (Pty) Ltd, Reg. 2015/294016/07.